1. Overview
Our company is dedicated to providing exceptional virtual assistant services. We strive for customer satisfaction and understand that there may be circumstances requiring refunds. This Refund Policy outlines the conditions and procedures for processing refunds.
2. Eligibility for Refunds
Customers may be eligible for a refund under the following conditions:
- The service was not delivered as described or agreed upon.
- There was a significant error in the service provided.
- The service was not performed within the agreed timeframe.
3. Refund Process
Initiating a Refund: Customers must contact our customer service team within 14 days of the service completion date to initiate a refund. Requests can be submitted via email at info@vaonlineuk.com or through our online contact form.
Required Information: Customers must provide their account details, the service in question, the reason for the refund request, and any supporting documentation or evidence.
4. Processing Refunds
Verification: Upon receiving a refund request, our team will verify the details and determine eligibility. Additional information may be requested if necessary.
Refund Approval: Approved refunds will be processed using the original payment method.
Customers will receive a confirmation email once the refund is initiated.
Timeframe: Refunds are typically processed within 1-2 business days from the date of approval. It may take an additional 5-10 business days for the refund to reflect in the customer’s account, depending on their bank or payment provider.
5. Partial Refunds
If only part of the service is eligible for a refund, a partial refund will be issued. Customers will be informed about the partial refund amount and the reason for it.
6. Non-Refundable Services
Certain services are non-refundable, including:
- Services that have been fully delivered and accepted by the customer.
- Customized services that have been specifically tailored to the customer’s requirements.
7. Fees
A processing fee of $0.30 per refund transaction will be applied, along with any applicable network charges. These fees will be deducted from the refund amount.
8. Contact Information
For any questions or concerns regarding this Refund Policy, please contact us at:
Email: info@vaonlineuk.com
Phone: +447537106886
HK Address: HK UNIT 2A, 17/F GLENEALY TOWER NO.1 GLENEALY CENTRAL HONG KONG
UK Address: UK address 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF